Shipping policy
Please allow up to 48 business hours for your order to be processed. Please allow 6-10 business days to receive order. Please create an account with USPS to track your shipment and/or edit your address.
How much does shipping cost?
- US
- Economy (6—10 business days) is $8.00, or free if order value is over $200
When will my order be shipped?
- Orders placed with Economy shipping will ship within 1—2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).
- On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
How long will it take for my order to arrive?
- For economy shipments within the US, you can expect your order to arrive in 6—10 business days once it has shipped from our distribution center.
- Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.
- On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
- Empire54 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under any circumstance, Empire54 is not responsible for incidental or consequential damages.
How can I track my order?
- Once your order has shipped, we will send a confirmation email that includes tracking information.
- You can also find your tracking number by logging into your Empire54 account.
- From your desktop: Select “Order History” from the drop-down menu at the top right corner of the screen. Select “View Order” next to the order number you wish to track to find tracking information.
- From your mobile browser: Select “My Account” from the drop-down menu at the top left corner of the screen. Select “Order History” and “View Order” to track your order by order number.
- Please allow up to 24 hours from when you receive your tracking number for activity to update.
Do you ship to military addresses (APO/FPO)?
- Yes. There are no special requirements; these are treated as normal shipments.
Why doesn’t my promo code work?
- Promo codes can only be applied to full price items, unless otherwise stated.
- Once a promo code is used, it cannot be used again for another order.
- Promo codes are non-transferable.